Get In Touch With Our Experts
Speak with a Rata Security specialist to discuss your property, coverage needs, and budget. We will recommend a practical CCTV solution and book your installation.
Contact Information
Phone Number
Phone Number
Toronto, Ontario, Canada
Office Address
Monday - Friday: 9 AM - 6 PM
Saturday: 10 AM - 4 PM
Working Hours
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Serving Toronto and the GTA
Serving Toronto and the GTA, including North York, Scarborough, Etobicoke, Mississauga, Brampton, Vaughan, Markham, and Richmond Hill.
Frequently Asked Questions
Yes! We provide:
- Free phone/email quotes for simple projects
- Free on-site consultation for projects over $1,000
- No obligation – you’re never pressured to commit
During consultation, we assess your property and provide detailed written proposals.
Residential:
- Basic 4-8 camera system: $800-$1,500
- Standard 8-12 camera system: $1,500-$3,000
- Premium 12-16+ camera system: $3,000-$6,000+
- Alarm system: $400-$1,500
- Network cabling: $100-$200 per drop
Commercial:
- Small business: $2,000-$4,000
- Medium business: $4,000-$8,000
- Large enterprise: $8,000-$20,000+
Every project is custom – contact us for accurate pricing!
We accept:
- Cash
- E-transfer (Interac)
- Credit cards (Visa, Mastercard)
- Debit cards
- Check (with ID)
Payment terms:
- 50% deposit to schedule installation
- 50% upon completion and your satisfaction
- Net 30 terms available for commercial clients (approved credit)
Yes! We offer flexible scheduling:
- Residential: Weekdays, evenings, weekends
- Commercial: Can work after business hours to minimize disruption
- Emergency service: Available for urgent repairs
Weekend and after-hours work may include additional fees.
Yes! We carry:
- Liability insurance (up to $X million)
- Workers’ compensation insurance
- Bonded for your protection
- All relevant business licenses
Copies of insurance certificates available upon request.
We primarily serve:
- Toronto and the Greater Toronto Area (GTA)
- Service locations exceeding 50 km will be subject to additional travel fees
For projects outside our standard area, please contact us – we may still be able to help!
Currently, we accept payment via:
- Credit cards (you can use your own financing)
- Installment plans on large commercial projects (approved credit)
We’re working on formal financing options – check back soon!
Typical timelines:
- Emergency repairs: Same day or next day
- Small projects: Usually within 1-2 weeks
- Medium projects: 2-4 weeks
- Large projects: 4-8 weeks (after consultation and planning)
We’ll provide a specific timeline during consultation.
We prefer to supply equipment because:
- We guarantee compatibility
- Equipment is covered under our warranty
- We get better pricing than retail
- We know the equipment well
However, we can discuss your situation. Be aware:
- Equipment-only labor warranties apply
- We cannot warranty customer-supplied equipment
- May affect our ability to provide full support
Your satisfaction is our priority! We:
- Test everything thoroughly before leaving
- Walk you through system operation
- Answer all questions
- Provide 30-90 day support period
- Return for adjustments if needed
If there’s ever an issue, contact us immediately and we’ll make it right.
Yes! We can:
- Troubleshoot and repair existing systems
- Add equipment to competitor installations
- Provide ongoing maintenance
- Upgrade outdated systems
We’ll assess your system and advise on best options, even if we didn’t install it.
Recommended schedule:
- Cameras: Annual cleaning and firmware updates
- Alarms: Test sensors every 3-6 months
- Network equipment: Firmware updates as needed
- Complete system check: Annually
We offer maintenance packages for hassle-free upkeep.
We provide:
- Diagnosis fee: $100-$150
- Repair or replacement options
- Fair pricing on parts and labor
- Extended warranty options available at installation
Many equipment manufacturers offer extended warranties worth considering.
Most likely yes! We integrate with:
- Amazon Alexa
- Google Home
- Apple HomeKit
- Samsung SmartThings
- Home Assistant
- Most ONVIF-compatible systems
Let us know what you have and we’ll confirm compatibility.
We work with trusted brands including:
- Cameras: Hikvision, Dahua, Uniview, Reolink, Amcrest
- NVR/DVR: Hikvision, Dahua, Uniview
- Network: TP-Link, Ubiquiti, Cisco, Netgear
- Alarm systems: DSC, Honeywell, Ajax
We recommend equipment based on your needs and budget, not brand loyalty.