Contact

Thanks for reaching out to Rata Security. We received your request and will contact you shortly to confirm next steps.

Get In Touch With Our Experts

Speak with a Rata Security specialist to discuss your property, coverage needs, and budget. We will recommend a practical CCTV solution and book your installation.

Contact Information

Toronto, Ontario, Canada

Office Address

Monday - Friday: 9 AM - 6 PM
Saturday: 10 AM - 4 PM

Working Hours

Serving Toronto and the GTA

Serving Toronto and the GTA, including North York, Scarborough, Etobicoke, Mississauga, Brampton, Vaughan, Markham, and Richmond Hill.

Frequently Asked Questions

Do you offer free estimates?

Yes! We provide:

  • Free phone/email quotes for simple projects
  • Free on-site consultation for projects over $1,000
  • No obligation – you’re never pressured to commit

During consultation, we assess your property and provide detailed written proposals.

Residential:

  • Basic 4-8 camera system: $800-$1,500
  • Standard 8-12 camera system: $1,500-$3,000
  • Premium 12-16+ camera system: $3,000-$6,000+
  • Alarm system: $400-$1,500
  • Network cabling: $100-$200 per drop

Commercial:

  • Small business: $2,000-$4,000
  • Medium business: $4,000-$8,000
  • Large enterprise: $8,000-$20,000+

Every project is custom – contact us for accurate pricing!

We accept:

  • Cash
  • E-transfer (Interac)
  • Credit cards (Visa, Mastercard)
  • Debit cards
  • Check (with ID)

Payment terms:

  • 50% deposit to schedule installation
  • 50% upon completion and your satisfaction
  • Net 30 terms available for commercial clients (approved credit)

Yes! We offer flexible scheduling:

  • Residential: Weekdays, evenings, weekends
  • Commercial: Can work after business hours to minimize disruption
  • Emergency service: Available for urgent repairs

Weekend and after-hours work may include additional fees.

Yes! We carry:

  • Liability insurance (up to $X million)
  • Workers’ compensation insurance
  • Bonded for your protection
  • All relevant business licenses

Copies of insurance certificates available upon request.

We primarily serve:

  • Toronto and the Greater Toronto Area (GTA)
  • Service locations exceeding 50 km will be subject to additional travel fees

For projects outside our standard area, please contact us – we may still be able to help!

Currently, we accept payment via:

  • Credit cards (you can use your own financing)
  • Installment plans on large commercial projects (approved credit)

We’re working on formal financing options – check back soon!

Typical timelines:

  • Emergency repairs: Same day or next day
  • Small projects: Usually within 1-2 weeks
  • Medium projects: 2-4 weeks
  • Large projects: 4-8 weeks (after consultation and planning)

We’ll provide a specific timeline during consultation.

Can I buy my own equipment and have you install it?

We prefer to supply equipment because:

  • We guarantee compatibility
  • Equipment is covered under our warranty
  • We get better pricing than retail
  • We know the equipment well

However, we can discuss your situation. Be aware:

  • Equipment-only labor warranties apply
  • We cannot warranty customer-supplied equipment
  • May affect our ability to provide full support

Your satisfaction is our priority! We:

  • Test everything thoroughly before leaving
  • Walk you through system operation
  • Answer all questions
  • Provide 30-90 day support period
  • Return for adjustments if needed

If there’s ever an issue, contact us immediately and we’ll make it right.

Yes! We can:

  • Troubleshoot and repair existing systems
  • Add equipment to competitor installations
  • Provide ongoing maintenance
  • Upgrade outdated systems

We’ll assess your system and advise on best options, even if we didn’t install it.

Recommended schedule:

  • Cameras: Annual cleaning and firmware updates
  • Alarms: Test sensors every 3-6 months
  • Network equipment: Firmware updates as needed
  • Complete system check: Annually

We offer maintenance packages for hassle-free upkeep.

We provide:

  • Diagnosis fee: $100-$150
  • Repair or replacement options
  • Fair pricing on parts and labor
  • Extended warranty options available at installation

Many equipment manufacturers offer extended warranties worth considering.

Most likely yes! We integrate with:

  • Amazon Alexa
  • Google Home
  • Apple HomeKit
  • Samsung SmartThings
  • Home Assistant
  • Most ONVIF-compatible systems

Let us know what you have and we’ll confirm compatibility.

We work with trusted brands including:

  • Cameras: Hikvision, Dahua, Uniview, Reolink, Amcrest
  • NVR/DVR: Hikvision, Dahua, Uniview
  • Network: TP-Link, Ubiquiti, Cisco, Netgear
  • Alarm systems: DSC, Honeywell, Ajax

We recommend equipment based on your needs and budget, not brand loyalty.